Shipping policy

Thank you for choosing Nuvia™. We are dedicated to providing you with a seamless and reliable shopping experience from order placement to doorstep delivery. Below are the terms and conditions that constitute our Shipping Policy.

1. Free Worldwide Shipping

We are delighted to offer 100% Free Standard Shipping on all orders to both our domestic (United States) and international customers. No minimum spend or promo code is required at checkout.

2. Order Processing Time

  • All orders are processed, quality-checked, and packaged within 1 to 3 business days (Monday through Friday, excluding weekends and major public holidays).

  • Orders placed after 5:00 PM (PST) on Fridays or over the weekend will begin processing on the following business day.

  • You will receive an automated email confirmation once your order is placed, followed by a separate email containing your tracking information once the package is dispatched.

3. Estimated Delivery Times

Once your order has been processed and shipped, estimated transit times are as follows:

Destination Shipping Method Estimated Transit Time Cost
United States (Domestic) Standard Tracked Delivery 5 – 7 business days FREE
International (UK, EU, CA, AU & Worldwide) International Tracked Delivery 7 – 21 business days FREE

*Note: Delivery times are estimates and may occasionally be subject to minor delays due to local customs clearance, extreme weather events, or regional carrier logistics disruptions.

4. Order Tracking & Shop App Integration

  • Real-Time Tracking: Every shipment comes with a trackable link. You will receive a Shipping Confirmation email containing your tracking number as soon as your label is generated. Please allow 24–48 hours for tracking details to update on the carrier system.

  • Shop App Support: If you use the Shop App, you can easily track your parcel in real-time, receive instant delivery notifications, and view status updates directly on your mobile device.

5. Address Accuracy & Modifications

Please double-check your shipping address before finalizing your purchase. If you notice an error in your address, please contact us immediately at sanchezmaelarry16122003@gmail.com within 12 hours of placing your order. Once an order has been fulfilled and handed over to the courier, we are unable to redirect packages.

6. Customs, Duties & Taxes (International Orders)

For international shipments, customs policies, import duties, and local taxes may vary depending on the destination country. Any customs fees or import duties incurred during international transport are the sole responsibility of the recipient.

7. Damaged, Lost, or Stolen Packages

  • Damaged in Transit: If your package arrives damaged or defective, please inspect it upon receipt and contact us within 48 hours with clear photos/videos of the item and its packaging. We will promptly arrange a free replacement.

  • Lost Packages: If your tracking shows no movement for more than 10 consecutive business days, please get in touch with our support team so we can open an investigation with the carrier and resolve the issue.

8. Contact Us

If you have any questions regarding your shipment, delivery times, or tracking details, our customer support team is here to assist you:

  • Store Name: Nuvia™

  • Support Email: sanchezmaelarry16122003@gmail.com

  • Phone: +1 (786) 741-0543

  • Physical Business Address: 7100 Alvern St, Los Angeles, CA 90045, United States